Privacy Policy

Privacy Policy

Introduction

Welcome to https://mercedes-wheel-repair.collision-talk.com (hereafter referred to as “Mercedes Wheel Repair,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from our website visitors and users.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, or services linked from our site, as they have their own privacy policies that govern their data collection practices.

Processing Activities

This Privacy Policy is designed to guide you on the following interactions:

  • Using our applications and services as an authorized user.
  • Visiting any of our websites linked to this policy.
  • Communicating with us via emails, newsletters, phone calls, or text messages/SMS.

Personal Data Collection

We collect various categories of personal data to enhance your experience and provide tailored services:

Account Information

  • User names or unique identifiers associated with your account.

Payment Information

  • Details related to your payment methods, such as credit card numbers, billing addresses, and payment history.

Financial Information

  • Data connected to your financial transactions with us, including banking information (if used for direct payments).

Purchase Information

  • Records of products or services purchased from our platform, including order details and delivery addresses.

Mobile Device Identifiers

  • Unique device identifiers, IP addresses, and mobile app usage data collected through our applications.

Location Data

  • Geographic location information provided when using our services, if enabled by your device settings.

Feedback

  • Reviews, ratings, comments, and other user-generated content you share with us.

Social Media Information

  • If you choose to log in or interact with our platform through social media accounts, we may collect data from those platforms as permitted by their privacy settings.

Product Information

  • Details about the products you browse, search for, or purchase on our site.

We obtain this information through direct user input, server logs, and various technologies, including cookies and similar tracking tools. Additionally, third-party service providers may share personal data with us in adherence to their privacy policies.

Cookies

Cookies are small text files stored on your device when you visit our website. They play a crucial role in enhancing your user experience and providing essential site functionality:

  • Strictly Necessary: These cookies enable basic features, such as navigating through pages, and ensuring secure connections.
  • Preference: They remember your preferences, like language settings or content customization.
  • Analytics: Analytics cookies track website usage, helping us understand user behavior to improve our services.

Users have control over non-essential cookies via our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for various periods based on legal requirements and the purpose of its collection:

  • Financial and transaction data may be kept for an extended period due to regulatory needs, typically up to seven years.
  • Other personal information is retained only as long as necessary for providing our services or as required by law.

Once the retention period expires or when you request deletion, we ensure secure erasure or anonymization of your data.

Security Measures

Mercedes Wheel Repair employs robust security measures to safeguard your personal data:

  • Encryption: We use encryption protocols for data at rest and in transit to protect sensitive information.
  • Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict privacy and security standards.
  • Access Controls: Strict access controls are in place to ensure that only authorized personnel can access personal data.

Children’s Privacy

We do not intentionally collect or solicit personal data from children under 18 years of age. If you believe we have collected such information, please reach out to our privacy team for prompt deletion.

Your Rights

Depending on your jurisdiction and local data protection laws, you may have several rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  • Restriction: Limit our processing of your data under specific conditions.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Ensure that exercising your data rights does not adversely affect your relationship with us.

To exercise these rights or for data-related inquiries, please contact our privacy team at your earliest convenience.

Changes to Policy

Mercedes Wheel Repair reserves the right to update this Privacy Policy at any time. Any significant changes will be notified via a prominent notice on our website and/or directly to you. We encourage you to review this policy periodically for the latest information.

Contact Information

For privacy-related matters, including inquiries, unsubscribe requests, or data access/correction, please contact us:

We are committed to addressing your concerns and ensuring a transparent and secure user experience.